Frequently Asked Questions
How do I get to the Pasadena Hotel & Pool?
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
What are the check-in and checkout times?
Check-in is at 3 PM.
Checkout is at 11 AM.
Late checkout can be arranged for a fee, subject to availability. Please contact the front desk to request late checkout.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
How do I modify or cancel a reservation?
Please refer to your reservation confirmation to verify the terms of your cancellation policy.
Call the front desk at +1 (626) 884-4150 or email reservations@pasadenahotel.com.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
What is your cancellation policy? Is there an early departure fee?
Cancellation policies will vary according to the rates selected and promotions applied at the time of booking. Please be sure to review the details for the desired rate before completing your booking.
Advance Purchase and other pre-paid reservations are non-refundable if cancelled and the dates cannot be altered.
All other reservations must be cancelled by 3 PM local time one (1) day before your arrival date to avoid a cancellation fee equal to one night of room rate and tax.
If your reservation was booked through an online travel agency or other third party, please contact the booking agent for cancellation policies.
No-shows will be charged the full amount of the reservation.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do I need a credit card?
Yes, credit cards are required to guarantee reservations. We accept all major credit cards including Visa, American Express, Mastercard, Diners Club and Discover.
At check-in, an authorization will be placed on your credit card for an amount equal to your guestroom rate including tax, with an additional $50 USD in anticipated incidental charges for each night of your stay.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do you offer parking?
Yes! Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
What is the minimum age required to check in?
The minimum age to register is 21.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Must I present ID at check-in?
The Pasadena Hotel & Pool requires a valid government-issued picture ID and a credit card to check-in.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Is luggage storage available?
We are happy to store your bags for a few hours before and after your stay while you explore the city. Please see the front desk.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Is there a lost and found?
Please check with the Manager on duty to see if your item has been located and brought to the front desk.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Are pets allowed?
You can bring two well-mannered furry friends (up to 75 pounds each) to stay with you. There is a one-time, non-refundable fee of $75 per pet, and you will be asked to sign a liability waiver.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do you have pet-free rooms?
No, we do not have any pet-free rooms at this time.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Is the hotel accessible?
We have a number of accessible guestrooms and suites at the hotel, including the Accessible Classic King with Roll-in Shower, the Accessible Classic Two Double Beds with Roll-in Shower, and the hearing Accessible One Bedroom King Suite. Please call ahead or contact the hotel to confirm that the guestroom you book has a particular ADA feature for accessibility.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do any rooms offer balconies or terraces?
Nine of our guestrooms have balconies, including our Presidential Suite, which boasts a 1,000-square-foot terrace overlooking Colorado Boulevard and a step-out balcony. Executive Corner King Pool View rooms have a small balcony with a view of Colorado Boulevard. Each of our one-bedroom suites has a step-out balcony with a view of the corner at Mentor and Green.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
How do I reserve a group booking or event?
Our sales team would love to assist you! Please reach out by phone at +1 (626) 884-4161 or email us at sales@pasadenahotel.com and a team member will respond within 24 hours.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Are government rates available?
Yes, our government rates are subject to availability. Government ID is required at check-in.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Is smoking allowed?
For the comfort of our guests, there is a no-smoking policy throughout the hotel. This includes the lobby and the guestrooms.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Is there a fee for Wi-Fi service?
No, our hotel Wi-Fi is fast and free, and available to all guests with no overnight stay required.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Is there a fitness center?
Yes, our 24-hour fitness center is located on the 3rd level across from the pool. Inside you’ll find a selection of cardiovascular equipment and weights.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do you have a business center?
We’re happy to print a few pages for you at the front desk. Stop by or send your document to info@pasadenahotel.com. If your document is over 10 pages, there is a small fee of 50 cents per color page and 10 cents per black and white page.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do you have a pool?
Yes, and it’s spectacular! Our outdoor pool is open every day, for synchronized swimming, the backstroke and the butterfly from 7 AM to 10 PM. Loungers and umbrellas are available on a first-come, first-served basis.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do you have connecting rooms?
Yes, we do! Please contact the front desk to request connecting rooms. We are unable to guarantee availability prior to arrival.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Do you offer room service?
We don’t offer room service, but our lobby serves breakfast and dinner. Please check our Food & Drink page for hours. Feel free to order your food and bring it back to your room!
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
How do I request a copy of my folio?
We will email your folio after you check out. To request your folio, please contact the front desk or email info@pasadenahotel.com.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Are cribs and rollaway beds available?
Rollaway beds may be requested in our suites, at a cost of $50 per night. There is a maximum occupancy of 4 people per suite, and one rollaway bed per suite. Please note that there is a very limited inventory of rollaway beds and we cannot guarantee availability.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Are special rates available for influencers?
We do not offer influencer rates. For media interviews or image requests, please email info@pasadenahotel.com.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
Does the hotel have a resort fee?
Yes, a fee of $15.76 per night will be added to your rate. This fee includes Wi-Fi, unlimited local and international phone calls, access to our fitness center and access to to the pool.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.
How do I check the status of my travel agent commission?
Pasadena Hotel & Pool processes all travel agent commissions through Onyx CenterSource.
To check the status of a commission, log in to the Onyx Portal. To request a missing travel agent commission, please submit a dispute via the portal. All other inquiries should also be made via the portal.
Please note processing and payment of a commission usually takes 30 business days.
Click on the link below for the location:
Pasadena Hotel & Pool
928 East Colorado Boulevard (at Lake Avenue)
Pasadena, CA 91106
Our parking garage entrance is located behind the hotel on South Mentor Avenue. Turn onto South Mentor Avenue from East Colorado Boulevard. Pull a ticket at the garage entrance and show it to the front desk. You will then be issued a hang tag for the use of the garage. The cost of the parking will be added to your folio.
- On-site self-parking costs $29 per night for hotel guests and includes in/out privileges.
- The hourly rate is $5 an hour with a maximum daily rate of $35 after 6 hours.
- Please note that rates and availability are subject to change and pricing may increase during special events. During Rose Bowl weekend, nightly parking is $45 for hotel guests.